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Frequently Asked Questions
At Penguin, we aim to be the answer for our clients across the board. Find helpful answers to common questions about our services, costs, and compatibility with existing phone setups.
How Much Does Penguin VoIP Phone Service Cost?
Starting at $125 per month, PENGUIN VoIP provides unlimited local and long-distance calling for up to 5 extensions.
Is there a cost associated with installation?
You can opt for a self-install with your IT team or choose a professional installation by a PENGUIN-approved installer. Approved installers generally charge for time and materials; site surveys and estimates are available upon request.
Can I use my own phones, or do I have to buy new phones?
Certain IP phone models are compatible with PENGUIN. Contact our technicians with your phone model details to confirm compatibility.You can also explore our selection of quality devices too! See our Devices
Can I bring my current business phone number to PENGUIN?
Yes, you can bring your current number to PENGUIN. Just provide a recent phone bill and sign a form to authorize the transfer.
How much does it cost to port a number?
There’s a one-time $20 fee per number transferred to PENGUIN.
What’s the cost of PENGUIN VoIP per extension?
Our Transparent Pricing Promise is $25 per extension, per month, with no hidden fees. There’s a 5-extension minimum, and premium features like voicemail to email, auto-attendant, and intelligent call routing are included at a competitive rate.
Do I need to have a phone number for each phone line that I want for my business?
No. Each phone in your PENGUIN system is assigned an extension, allowing calls to be routed without needing additional numbers. With intelligent call handling, your callers will never hear a busy signal.
What about my fax number?
Port your fax number to PENGUIN to receive faxes through our vFax service, included in your VoIP plan.
