Who we are
We are PENGUIN, a VoIP Phone Service Provider
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Contact forms are reviewed by PENGUIN staff only. We will not sell your data. Period
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Google analytics tracking is used on our website to monitor activity.
Who we share your data with
Your data is limited to PENGUIN and our approved family of vendors and upstream service providers. It is only shared when absolutely necessary in order to provide your service from PENGUIN.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
PENGUIN Transparency Promise
We believe the more you know about how data is used for business and marketing purposes, the more you can enjoy the benefits that the responsible use of information delivers to you.
PENGUIN – like nearly every company that provides a service – collects certain data that enables us to deliver it. For example, your address lets us deliver billing statements and special offers. Data from online activity helps us detect fraud and secure our network and devices.
We sometimes share information within our family of businesses so they can connect you to services, offers or promotions that might be of interest to you, such as upgraded internet service or a software licence. When we share with others, it’s for limited reasons with strict privacy protections. We don’t sell data that directly identifies you unless we have your explicit permission.
PENGUIN’s Privacy Principles, which guide our responsible data practices, give you choices about how your information is shared. CCPA adds to those choices. Specifically, the law allows California residents to:
- Request to view the information that we collect about you.
- Tell us not to sell information that is linked to you.
- Request deletion of information that is linked to you.
It’s important to note that if you’re happy with your online experience, then you don’t have to take any action as the result of CCPA.