Cost Efficiency with VoIP Phone Service
Business owners are always looking for ways to cut their monthly overhead and expenses. Business communications is one expense you can’t eliminate but that most business owners assume can’t be reduced. Are you stuck with a legacy phone system that is expensive and in need of an update? Voice over IP (VoIP) can be a great option for businesses of all sizes.
Switch to VoIP, Start Saving
Typically, the primary reason businesses switch to VoIP is to save money. There are several potential cost savings in a VoIP system and particularly a hosted or cloud-based solution like PENGUIN vs. traditional phone systems, some of which are included below.
You Own your Equipment. Let the Cloud-Hosted PBX do the Heavy Lifting. Customize your System. Improve your Customer Experience.
VoIP Phone Equipment
Most phone systems require an expensive up-front hardware cost. With a traditional phone system, if your company needs an auto-attendant, you have to purchase auto-attendant hardware and pay for installation. Additionally, if you need to add a second auto-attendant at another location, you are forced to purchase additional hardware. With VoIP, you have complete freedom to change or update your system in real time, without any extra purchases or installation. Add users or phones instantly, update IVRs, route calls to any location, all without any added expense or hardware.
Unfortunate, traditional phone system hardware can fail, and when it does, the downtime can cost your company thousands. If you deploy VoIP in the cloud, you can easily eliminate worrisome hardware failures, and other maintenance issues that result in lost revenue. Also, older phone systems have parts that are becoming very expensive to purchase, and hard to come by.
Add on top of that the cost of a technical expert to maintain the system, and you have one very expensive way of communicating. Keep in mind that because companies aren’t making the old phone systems anymore, the people that know how to maintain them are becoming scarce, so their services are becoming more expensive. This will only continue to go up in cost over the years as more businesses switch to VoIP solutions.
Virtually Eliminate On-Site Technical Support
Make Call Routing Changes Instantly
Never Miss a Single Call, Ever
Local and Long Distance Included
Since IP telephony connects calls over the Internet, businesses using VoIP avoid paying any long distance or interstate fees. Moreover, international calls can be made at half the cost of traditional landline-based communications. With PENGUIN, all local and long distance calling within the United States is included and Toll-Free number costs are extremely reasonable.
Software Updates are Included
As with many forms of technology, phone systems require periodic updates, which are your responsibility if you have a traditional phone system. With VoIP, the upgrades are covered by PENGUIN. We deploy updates and maintain the PBX system in the Cloud. So there’s never any software to buy or technicians dispatched to update or install anything on-site.
Mobility and Dispersed Teams
Traditional landline phones keep you tethered to your desk for fear of missing an important phone call. If you need to move offices, whether across the hall or across town, you have to manually reroute your phone number to your new location. With VoIP, your number represents your account, not your physical location, so it travels with you wherever you go. As long as you have an IP connection at your new location, a VoIP system recognizes your IP Phone and you are good to go.
VoIP takes mobility a step further by utilizing smartphone apps, making your mobile phone an extension of your network, which allows you to take business calls on your smartphone no matter where you are. Stop giving business contacts your personal cell phone number for fear of missing important calls. Let your mobile device twin your phone system extension to route calls to your cell phone for when you are working outside the office or on the road.
Robust Premium Features
Majority of VoIP providers offer advanced features that can help small to mid-sized businesses appear larger and well established, at no additional cost. Features such as auto-assistant, call routing, music on hold, presence, find-me-follow-me, and many others help smaller businesses appear more professional and capable of exceptional customer service- which always increases business.
These features also fit right in to the professional and business-class environments of even the largest of organizations. Your communications and the experience your callers have when they dial your main number may make or break your ability to gain new clients, make clients feel like you care about them and retain and increase revenue from existing customers.
Let PENGUIN connect your business with a world-class cloud hosted PBX and modern VoIP Technology, and start saving.