The Modesto Convention & Visitors Bureau (VisitModesto) recently relaunched as an independent 501C6. Their mission is to provide robust destination information and assistance to visitors, groups, business travelers and residents. They needed a way to handle a high volume of calls without incurring the heavy financial burden of a recurring business telephone service bill.

PENGUIN was contacted by Visit Modesto to conduct an analysis of their current phone system and reduce cost while increasing efficiency in the way calls are handled. The goal was to eliminate the need to purchase additional phone lines from the telephone company while streamlining the way calls were handled to ensure that calls were routed appropriately before a human even heard a phone ring.

PENGUIN consulted with Visit Modesto to identify ways to shrink the cost to suit their budget while ensuring that there was no downtime experienced by Visit Modesto or their guests during the change of service providers.

PENGUIN developed a plan to work with Visit Modesto to guide them through the setup and installation process.

PENGUIN created a plan to install physical IP Phones as well as Softphones for each of Visit Modesto’s extensions. Each extension was available using a single main number, eliminating disjointed communications between team members and guests.

With devices configured and ready to install, Visit Modesto’s IT team was able to install the hardware and have the system full up and functioning prior to the port of the existing business telephone numbers. When the numbers ported successfully to PENGUIN, the new system begun receiving and handling calls immediately with zero interruptions to business processes.

During the first stages of the global Covid-19 Pandemic, Visit Modesto was able to transition from the in-office setting to work-from-home within a matter of minutes. Calls rang through to each employee’s extension via their softphone and desk phone simultaneously. Allowing guest and vendor calls to be answered from anywhere.

Visit Modesto achieved their goal of obtaining a simple and cost effective solution for our phone services.

As a non-profit, Visit Modesto has a strict budget to adhere to for every element of their business. PENGUIN brought their communications costs down below budget and exceeded expectations in this regard.

PENGUIN’s focus on excellence in Customer Service and providing high quality, robust communications solutions for our clients made Visit Modesto a happy and valued long-term client.