PENGUIN created a plan to install physical IP Phones as well as Softphones for each of Visit Modesto’s extensions. Each extension was available using a single main number, eliminating disjointed communications between team members and guests.
Complete Extension Worksheet
Design Automated Attendant
Configure Devices and Soft Phones
Installation is a Breeze with devices configured in advance and the full attention of the PENGUIN team to make sure that the migration goes precisely as planned.
With devices configured and ready to install, Visit Modesto’s IT team was able to install the hardware and have the system full up and functioning prior to the port of the existing business telephone numbers. When the numbers ported successfully to PENGUIN, the new system begun receiving and handling calls immediately with zero interruptions to business processes.
During the first stages of the global Covid-19 Pandemic, Visit Modesto was able to transition from the in-office setting to work-from-home within a matter of minutes. Calls rang through to each employee’s extension via their softphone and desk phone simultaneously. Allowing guest and vendor calls to be answered from anywhere.